Contact
autoDM is a small team, and email reaches a human. We answer within one business day — usually much sooner. Priority and direct support plans are answered first.
What to write about
Support
Replies not going out, a rule behaving oddly, anything broken.
Include your Instagram handle and roughly when the problem started — it lets us find the exact logs.
Email usBilling
Invoices, upgrades, downgrades, refunds and cancellations.
Include the email address on your account. Never send card details — we cannot accept them.
Email usPrivacy & data
Access, export or deletion of your data, or of a message we logged.
See the Privacy Policy for what we hold and how deletion works.
Email usBefore you write
A few things answer themselves faster than we can:
- Replies stopped entirely? Open Settings and check that Instagram still shows as connected. Access tokens expire and need reconnecting.
- A specific reply never arrived? Your Logs page records every attempt, including the reason Instagram gave for rejecting one.
- Replies paused mid-month? Check your plan usage on the Analytics page — you may have reached your monthly allowance.
Legal and privacy
Our Privacy Policy covers what we collect and how to have it deleted. Our Terms of Service covers billing, cancellation and acceptable use.
Business details
autoDM is operated by classhai. Registered business name and address: to be completed before launch.