Terms of Service
Effective August 8, 2026
These terms govern your use of autoDM. By signing in you agree to them. If you do not agree, do not use the service.
What the service does
autoDM watches the Instagram account you connect for comments and direct messages, and sends the replies you have configured when one matches a rule you created. You choose the keywords and you write the replies. We deliver them.
Your account
- You must be 18 or older and able to enter a contract.
- You must have the right to operate the Instagram account you connect. Do not connect an account you do not control.
- You are responsible for everything sent from your account through the service.
Acceptable use
You may not use autoDM to:
- Send unsolicited bulk messages, spam, or anything you would not send by hand.
- Send content that is unlawful, harassing, deceptive, or infringing.
- Impersonate anyone, or misrepresent that a reply is written by a human in real time.
- Violate the Meta Platform Terms or the Instagram Community Guidelines.
- Attempt to circumvent your plan’s limits, or to access another creator’s data.
We may suspend or terminate an account that breaks these rules, without refund where the breach is serious.
Instagram is not ours
autoDM is an independent service. It is not affiliated with, endorsed by, or sponsored by Meta or Instagram. We operate through Instagram’s official APIs and are bound by their rules and rate limits. If Meta changes, restricts or revokes API access, features may stop working with little or no notice, and that is outside our control.
Plans, billing and cancellation
- Plans are billed monthly in advance through Stripe. Prices are shown on our pricing section and may change with 30 days’ notice.
- Each plan includes a monthly reply allowance and an active-rule limit. When you reach the reply allowance, further replies are paused until the next billing period or until you upgrade — they are not silently dropped, and your dashboard shows the usage.
- You can cancel at any time from Settings. Cancellation takes effect at the end of the current billing period; you keep access until then. We do not prorate partial months.
- If a payment fails, your subscription is marked past due and replies stop until payment succeeds.
Refunds
If the service materially fails to work and we cannot fix it, email support@classhai.com within 14 days of the charge and we will refund that billing period. We do not otherwise refund partial months.
Delivery is best-effort
Replies are queued and retried, but delivery depends on Instagram accepting them. We do not guarantee that every reply is delivered, or delivered within any particular time. We do not guarantee uninterrupted availability of the service.
Your content
Your rules and reply text remain yours. You grant us only the permission needed to store them and send them on your behalf. We do not use them for any other purpose.
Liability
The service is provided “as is”, without warranties of any kind to the extent the law allows. We are not liable for indirect or consequential losses, for lost profits, or for action taken against your Instagram account by Meta. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.
Nothing here excludes liability that cannot lawfully be excluded, including for fraud or death and personal injury caused by negligence.
Ending the agreement
You may stop using the service at any time and request deletion as described in our Privacy Policy. We may terminate with 30 days’ notice, or immediately for a serious breach of these terms.
Changes to these terms
We will post changes here and update the effective date. Material changes are emailed to active creators before they take effect. Continuing to use the service after that means you accept them.